Human response to emergency communication: a review of guidance on alerts and warning messages for emergencies in buildings

Par Conseil national de recherches du Canada

Téléchargement	Voir le manuscrit accepté : Human response to emergency communication: a review of guidance on alerts and warning messages for emergencies in buildings (PDF, 1.0 Mio)
DOI	Trouver le DOI : https://doi.org/10.1007/s10694-017-0653-3
Auteur	Rechercher : Omori, Hidemi; Rechercher : Kuligowski, Erica D.; Rechercher : Gwynne, Steven M. V.¹; Rechercher : Butler, Kathryn M.
Affiliation	Conseil national de recherches du Canada. Construction
Format	Texte, Article
Sujet	emergency communication; alerts; warnings; guidance; human response; occupant evacuation; occupant response; emergency notification; emergency messaging; mass notification
Résumé	The purpose of this article is to provide guidance on enhancing human response to emergency communication. This guidance can, in turn, help engineers improve the design of emergency notification and messaging systems, which, as a result, can help inform occupant response, reduce occupant evacuation time, and increase occupant safety. The article begins with a literature review on how people respond to emergencies. The Protective Action Decision Model, which describes the decision-making process that precedes human response in disaster events, is used as a framework for the literature collected as part of this review. This model is divided into three pre-decisional and five decisional processes. The method used to create the guidance document is then explained, including the six steps taken to review the literature collected (from 162 engineering and social science sources), generate findings from this literature, and compile the key statements found in the guidance document. Guidance on alerts, visual/audible warnings and dissemination of warning messages are provided. These are organized according to alert/warning type and dissemination method. The findings of the literature review include five guidance statements on alerts, 16 guidance statements on visual warnings, seven guidance statements on audible warnings and eight guidance statements on the dissemination of warning messages. Finally, guidance on emergency message testing, including language, readability and fire drills as a means of response testing, is provided. It is envisioned that this guidance will inform practitioners on the design of future emergency communications and subsequently enhances evacuee performance through a better understanding of the manner in which emergency information is processed and the tools available to provide such information.
Date de publication	2017-03-29
Maison d’édition	Springer
Dans	Fire Technology.
Langue	anglais
Publications évaluées par des pairs	Oui
Numéro NPARC	23001814
Exporter la notice	Exporter en format RIS
Signaler une correction	Signaler une correction (s'ouvre dans un nouvel onglet)
Identificateur de l’enregistrement	6907d282-823c-41e3-908a-95c29adc7f05
Enregistrement créé	2017-04-10
Enregistrement modifié	2020-06-04

Date de modification :: 2025-11-17