| Abstract | The Computer Systems HelpDesk application was developed to allow the computer administration staff quick access to store or retrieve relevant data pertaining to calls received at the HelpDesk. The information stored can help in solving current problems or assist in identifying persistent or recurring problems. Through an easy to use graphical interface, the HelpDesk user can enter new calls or view previous calls received at the HelpDesk. The HelpDesk user has the option to analysis the data by date, technician, caller, category, item or problem.The Computer Systems HelpDesk's front-end is written in Visual Basic, a programming language widely in use today because of its ease of use and graphical appeal, and uses Microsoft's SQL Server, a high-performance client/server relational database management system (RDBMS), to store and maintain the data. |
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